FAQs

General Information:

What do you mean by Guaranteed Best Price?

A lot of our competitors claim to offer the Best price, but shop us and compare for yourself.  Our guaranteed best price, means just that.  All of our products are priced at a considerably lower price than any of our competitors’ pricing. 

Why do your printer prices not show until added to the cart?

A lot of our manufacturers require that their products not be advertised below MSRP pricing.  Although we cannot advertise our lowest price, our pricing can be seen after the printer has been added to your shopping cart.


Orders:

I need assistance with ordering, can you help me?

If you need any assistance with ordering, please feel free to contact us at any time.  We can be reached either by phone: (865) 771-9697 or by email at sales@absoluteaccessid.com

When will my order ship?

Typically, all items, excluding ID cards and badges will ship the same day or the following business day,  if the order is received after 3:00 pm EST.  ID Cards and Badges will typically ship within 3-5 business days, which allows for programming the cards to your specifications.  If you need any order expedited, please notify us and we will gladly work with you on getting your product(s) shipped via overnight delivery or two/three day delivery. 

How do I track my order?

We will provide you with a tracking number for you order once your product has shipped.  If you ever have any questions regarding the shipping status of your order, please feel free to contact us at any time at (865) 771-9697.


Returns:

How do I return an items or what is your return policy?

Please see our Return Policy for this information.


Shipping Fees:

How do I calculate shipping fees?

Absolute Access offers Free Shipping on any orders over $100.00 within the continental USA.  All orders under $100.00 will be charge a flat rate shipping fee of $12.00.


Privacy Policy:

What is your privacy policy?

Please refer to our Privacy Policy for this information.


Payment & Sales Tax: 

What are my payment options?

Please refer to our payment options for this information.

Will I be charged sales tax?

Absolute Access ID must charge sales tax if you order is received within the state of Tennessee.  All orders shipped outside the state of Tennessee are exempt from sales tax.  If your company or organization is tax exempt, please indicate that upon check out and you will be exempted from sales tax.  We would however ask that you please fax us a copy of your tax exempt form to (865) 982-1583.